Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
For store purchased items, we ask that you first go to the store where you purchased your product. If that store is unable or refuses to exchange / return your item, then reach out to us.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Products with obvious signs of use
- Software, T-shirts, merch, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your Forbidden Garden Botanics Account.
Late or missing refunds (if applicable)
In the rare event that we did process a refund back to your card,
ff you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. Credit Card refunds can sometimes take as long as 10 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@forbiddengardenbotanics.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@forbiddengardenbotanics.com and send your item to:
FORBIDDEN GARDEN BOTANICS
664 W Bankhead Hwy
STE 3D
Villa Rica GA 30180
United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be assigned to your Pinnacle Hemp account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
FORBIDDEN GARDEN BOTANICS
664 W Bankhead Hwy
STE 3D
Villa Rica GA 30180
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
